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Frequently Asked Questions

Looking for answers about custom aquariums, pond maintenance, aquarium cleaning, or reptile habitats? We’ve put together this guide to help you keep your pets and aquatic environments healthy, beautiful, and easy to maintain.

Custom Aquariums & Ponds

There are many tanks that can fit your needs from beginner to advanced. For large homes or feature walls, we recommend a custom-built or rimless aquarium to create a stunning centrepiece.

Yes — many plants thrive in both gravel and sand. We’ll help you choose the right substrate for your aquarium setup to ensure healthy plant growth.
Absolutely, when properly installed and regulated. We use high-quality, submersible heaters with built-in thermostats for safety and reliability.
We build aquariums from high-quality glass or acrylic, chosen to suit the design, size, and structural needs of your project.

Yes, our team manages the entire process — from design and fabrication to delivery and professional installation of your custom aquarium.

Most custom aquarium projects are completed within 2–6 weeks, depending on size and complexity.
Yes! We can help you select fish, corals, plants, and décor that match your vision and suit your aquarium’s needs.

Aquarium & Pond Maintenance

This is usually caused by algae blooms or unbalanced bacteria levels. Our aquarium cleaning service treats and prevents these issues during routine visits.
Poor water quality is the most common cause. We can quickly resolve odours with thorough cleaning and water treatment.
Yes — we can identify and treat common fish health issues using safe, aquarium-grade treatments.
Every 4–6 weeks is ideal, depending on pond size and fish load.
We do both — from new pond builds to ongoing care and maintenance.
We maintain decorative ponds, koi ponds, water features, and ecosystem-style ponds.

Salt Water Delivery Service

Aquarium salt water delivery is a convenient service where we bring ready-to-use, high-quality marine water straight to your home, business, or aquarium location.
No. Our salt water is reef-ready and does not require conditioners or additives. You can add it directly to your saltwater aquarium after a water change or top-up.
This depends on the size of your tank, stocking levels, and your maintenance routine. Many hobbyists schedule deliveries every 1–2 weeks for regular water changes, while others order monthly for larger batches. We can help you set up a custom delivery schedule.
Fantasea offers reliable saltwater delivery for marine aquarium owners, with up to 1000L delivered directly to your home or business. We also provide 1000L IBC containers for water storage.
We deliver to most metro and surrounding areas. Contact us with your postcode, and we’ll confirm availability and any delivery fees.
Salt water delivery saves you time, effort, and the need for storage containers, mixing pumps, or heavy lifting. It also ensures consistent water quality, reducing the risk of errors that can harm marine life.
Yes — we offer urgent delivery for tank leaks, contamination issues, or unexpected water changes.

Reptile Accessories & Habitats

Only certain types are suitable. We offer reptile-safe heating options and installation guidance.
Some species can — provided the enclosure has proper ventilation, heating, and lighting. We’ll help you match the right tank to your reptile.
Definitely — we provide enclosure selection, setup, and ongoing care advice to keep your reptile happy and healthy.
Yes — we source high-quality, reputable brands that meet Australian standards and animal welfare guidelines.

Shipping

We ship Australia-wide. Some live or oversized items may have location restrictions — please check individual product pages or contact us before ordering.
Shipping costs are calculated at checkout based on your location, the size of your order, and the shipping method selected. We aim to offer the most cost-effective rates available.
Delivery times depend on your location and the items ordered. Standard shipping usually takes 3–7 business days for metro areas, and a little longer for rural or remote locations.
Live fish, corals, and plants are packed securely with temperature control measures to ensure safe arrival. These orders are sent via overnight courier for minimal transit time.
Yes. Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
If your order arrives damaged or with missing items, please contact us within 24 hours with photos so we can assist with a replacement or refund.

Aquarium Relocation & Delivery

No. Aquariums must be fully or partially drained before moving to prevent damage to the tank and stress to the fish. We transport your aquatic life separately in temperature-controlled containers to keep them safe.
We place fish, corals, and plants in aerated, temperature-stable containers to minimise stress. All livestock is handled with care and reintroduced into the tank as quickly as possible.
Yes. We have experience with all types of aquariums, including tropical freshwater, marine reef systems, and custom aquascapes.
Absolutely. Our tank delivery service is available for aquariums purchased from any supplier. We’ll make sure it arrives safely and is placed exactly where you want it.
We recommend booking at least 1–2 weeks ahead to secure your preferred date, especially during busy periods. However, we can often accommodate last-minute moves.
Yes. Our team can fully reinstall your aquarium, including equipment setup, water preparation, and livestock acclimation, so your system is up and running immediately.

Ready to Build Your Dream Aquarium or Pond?

Let’s create something truly unique.

Call us 02 4321 0911
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