Privacy Policy

At Fantasea Aquariums, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.

1. What Information We Collect

We may collect the following information when you interact with our website:

Your name, email address, phone number, and postal address
Payment details when you place an order
Information provided through contact forms or surveys
Non-personal information through cookies to improve your browsing experience

You can visit our site anonymously, but some features (like online purchases or contact forms) may require personal details.

2. How We Use Your Information

We use your information to:

Process orders and payments
Respond to your enquiries and customer service requests
Send updates if you’ve opted into email communications
Improve our website and services
Offer support and guidance for your aquarium products

We only use your data for the reason you provided it, and we do not share your personal information with third parties for marketing purposes.

3. How We Protect Your Information

Your information is stored on secure servers and accessed only by authorised staff. Any payment data is encrypted using industry-standard Secure Socket Layer (SSL) technology.

4. Do We Use Cookies?

Yes, we use cookies to:

Remember your preferences and shopping cart items
Understand how you use our site to improve your experience

You can choose to turn off cookies through your browser settings. However, disabling cookies may affect how certain features of our site work.

5. Sharing Your Information

We do not sell or trade your personal information. We may share it with trusted service providers who help us operate the site (e.g., payment processors or delivery services), but only if they agree to keep your data safe.
We may also disclose your information if required by law or to protect our rights or customers.

6. Managing Your Information

You can:

Unsubscribe from marketing emails at any time by clicking the link in the email
Contact us to update or delete your personal information
Remove saved details by logging into your account (if applicable)

7. Third-Party Links

Sometimes we may link to other websites for your convenience. These sites have their own privacy policies, and we’re not responsible for their content or practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check back regularly to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Fantasea Aquariums 
info@fantaseaaquariums.com.au
(02) 4321 0911
2/2 Carnarvon Rd, West Gosford NSW 2250